Operations
Live revenue, schedule, cost, and technician performance snapshots.
Patches & bug reports
Product updates
Track recent dashboard fixes, product improvements, security updates, and bug reports for GossCrewAI.
Dashboard preview
See the field-service dashboard before you sign in.
These static previews show the owner operations view, dispatch board, and technician field workflow. Dashboard access requires a company access key, trial, or active subscription.
Dispatch
Weekly board for assigning jobs across techs, days, and time slots.
Technician
Mobile job details, notes, photos, maps, invoices, and estimates.
Patch Notes
Launch readiness: all-in plan, demo booking, and team tools
Public pricing now shows the GossCrewAI All-In Plan at $299/month with a 14-day trial. Demo booking captures preferred date, time, trade, company size, and notes for follow-up. Dashboard teams now have customer edit audit logging, customer communication logs, promotions, in-app notifications, and technician location sharing foundations.
NewCrewHelper Closeout Writer v2
CrewHelper's invoice writer now reviews real job closeout evidence before saving: notes, photos, materials, audio/video transcripts, before/after proof, customer signature, price book matches, duplicate invoice risk, and signed estimate scope. It flags missing proof, warns when a draft invoice is higher than the approved estimate, preserves the AI review on the invoice, and requires a change order note before saving an over-estimate invoice.
AIShip-readiness proof checklist
Ops Health now includes a live launch checklist for payment proof, customer portal send readiness, technician mobile status flow, closeout evidence, role permissions, payment setup, company contact info, and CrewHelper safety. Each item links to the dashboard area that needs proof before a real company goes live.
LaunchCrewHelper tech closeout evidence AI
Technicians can now upload or record closeout audio, have CrewHelper transcribe it server-side, and use job evidence like notes, materials, photos, video key frames, before/after proof, and transcripts to generate invoice and estimate summaries. Job details now include AI review cards for issues found, suggested line items, customer-friendly summary, missing proof, and send readiness.
AICrewHelper audio and video transcription
Added an authenticated CrewHelper transcription endpoint so audio and video evidence stays server-side with the OpenAI key protected. Job forms now accept short closeout clips, fill the correct transcript field, and feed that evidence back into CrewHelper estimate and invoice writing.
AIQA cleanup and green test suite
Cleaned up the old Convex auth persistence test collision, restored the full unit suite to green, and re-ran Playwright coverage for access keys, dashboard pages, customer portal, CrewHelper, and responsive desktop, iPhone, and iPad layouts before deploying.
QACompany-code technician join verification
Added a backend regression test for the owner-created employee flow: owner creates a technician profile, maps the email to the company, the employee joins with the 4-character company code, wrong company codes are rejected, and the technician only sees assigned jobs.
AccessAI approval and Python worker foundation
AI-generated estimates now go into a human approval queue before anything is saved, with audit entries for requested, approved, and rejected actions. CrewHelper also has a backend hook for a future Python AI worker so deeper Firestore history and heavier reasoning can run outside the dashboard.
AIAI Operations Engine v1
Added predictive maintenance offers, revenue opportunity radar, and schedule optimization recommendations. CrewHelper now has quick prompts for maintenance offers, revenue radar, and schedule optimization, and the dashboard can create draft maintenance estimates for human review.
AIAI starter tools expanded
Technician Performance Twin now compares actual job patterns against predicted timing, Smart Upsell Engine can create a draft add-on estimate from a recommendation, and Customer Lifetime Value plus Follow-Ups now show clearer scores, next actions, and CrewHelper draft prompts.
AIAI operations guardian and business health
The owner and manager dashboard now includes Proactive Job Guardian alerts for stale jobs, overdue schedules, missing notes/photos, unassigned work, and cost overage risks. Business Health adds missed revenue, open estimates, unpaid invoices, schedule gaps, and 3 things to fix today, with smaller AI cards for technician fit, upsells, customer value, and follow-ups.
AICrewHelper action and rules pass
CrewHelper now has stronger action coverage for job notes, job materials, customer message drafts, closeout review, richer role-aware context, and a settings card for company AI rules like tone, trip fee, tax rate, office hours, emergency rules, and estimate rules.
AIPayment and technician closeout QA pass
The customer portal onsite payment flow was smoke-tested for cash/check recording, and the technician mobile board now shows clearer closeout readiness, required notes/photos/materials/signature status, invoice readiness, and paid receipt confirmation.
QAModern Team Profiles workspace
Team Profiles now has cleaner summary stats, a company join-code card, polished team member cards, easier invite actions, and a wider profile form for photos, roles, skills, and certifications.
TeamOnsite payments update the dashboard
Cash, check, and other onsite payments from the customer portal now mark the matching invoice paid in the dashboard, with receipt email still optional.
PaymentsCrewHelper job action prompts
CrewHelper now has clearer quick prompts for summarizing a selected job, drafting an invoice, writing a customer update, checking closeout info, and recommending the next action.
AICrewHelper chat UI polish
CrewHelper now opens in a cleaner, faster-feeling chat panel with compact prompts, modern message bubbles, a typing indicator, Enter-to-send, and better iPhone/iPad spacing.
AICrewHelper working memory
CrewHelper now carries customer, service, technician, quantity, and price details across short follow-up messages so requests like "make that estimate" can complete without repeating every field.
AICleaner invoice and estimate numbers
Invoices and estimates now show simple customer-friendly numbers like INV-10000010 and EST-10000100 instead of random internal IDs, while existing records still keep their backend links.
DocumentsCrewHelper estimate line item fix
CrewHelper now accepts plain-language estimate pricing like quantity, unit price, price, amount, or total and converts it into a valid line item before asking for confirmation.
AICleaner desktop invoices and estimates
Invoices and estimates now use a calmer desktop workspace with summary totals, simpler action buttons, and the newer document builder for creating cleaner estimates and invoices faster.
DocumentsCrewHelper can create jobs
CrewHelper can now propose creating a new job for an existing customer, include the address on file, assign a technician, schedule the visit, and then write it to the dashboard after confirmation.
AICrewHelper agent action bridge
CrewHelper can now convert approved OpenAI Agent workflow proposed actions into the dashboard confirmation flow for estimates, invoices, job status, technician assignment, schedule moves, customer notes, and internal tasks.
AIUpdates comment session feedback
The updates page now gives visible confirmation when a free updates account is created or signed in, opens comment boxes after authentication, and confirms when comments are posted.
UpdatesModern estimate builder for desktop and mobile
Create Estimate now opens a cleaner document builder with a live total panel, customer and job section, customer-ready scope, simpler line items, and responsive iPhone/iPad layouts. Estimate emails also identify the service company clearly and include customer options for approval, questions, or changes.
EstimatesCrewHelper OpenAI Agent workflow
CrewHelper is now wired to the OpenAI Agent workflow path when a workflow ID is configured, with the existing Responses API path kept as a fallback. The dashboard labels responses from the agent workflow so teams can confirm it is active.
AICrewHelper intent-aware reasoning pass
CrewHelper now classifies requests before answering, builds focused context for jobs, dispatch, estimates, invoices, customers, bugs, and feature requests, and returns structured internal answers while still requiring confirmation before dashboard changes.
AICrew Helper AI naming
The dashboard AI is now named Crew Helper across the assistant, estimate writer, invoice writer, placeholders, and confirmations while still using OpenAI behind the scenes.
AIWarmer OpenAI estimate and invoice writing
GossCrew AI now uses a warmer, more welcoming assistant voice and labels the estimate and invoice helpers as OpenAI writing tools. The writer focuses on friendly customer-ready scope, clear next steps, price-book matches, and human approval before anything is sent.
AIOpenAI-powered assistant is live
The production AI Assistant is now connected through Firebase Secret Manager and returning OpenAI responses for operations questions, with the smarter local fallback still available if the provider is unavailable.
AISmarter AI operations reasoning
The AI Assistant now sends richer dashboard context and uses intent-aware reasoning for dispatch, collections, estimates, technician workload, urgent work, and daily briefings. The backend also handles OpenAI JSON responses more reliably and keeps a stronger local fallback if OpenAI is unavailable.
AIReal operations AI assistant
The dashboard now has an AI Assistant page for owners, managers, dispatchers, and technicians. It reads the visible workspace context for the signed-in role and can answer questions about today's work, dispatch, unpaid invoices, estimate follow-up, urgent jobs, and next actions.
AIStable company IDs for access requests
Access requests now include a company ID in the saved request, email, and website confirmation. The same company keeps the same company ID so access, sessions, and support notes stay tied to one company record.
AccessTechnician board, employee login, and customer payment portal
Technicians now get a mobile-first board with next job, customer contact, map, closeout, invoice, and collect-payment actions. Employee login is available from the public site, and customer invoice links can open a payment portal for card or onsite payment.
MobileStripe customer payment fallback
Customer invoice checkout now falls back to the platform Stripe checkout when a company has not connected Stripe Connect yet, while still preserving Connect routing when a company payout account is connected.
PaymentsTechnician access verification pass
Backend checks now cover access sessions, dashboard refresh, logout blocking, technician profile mapping, direct dashboard URL protection, and assigned-job isolation tests for technician views.
AccessUpdates accounts and comments
Visitors can create a free updates account to comment on patch notes without receiving dashboard access. Comments save through the server and remain visible after refresh.
UpdatesBackend dashboard access hardening
Dashboard entry now requires a backend session with company access or an active/trialing subscription. Direct dashboard HTML paths are protected, logout clears local caches, and access/subscription decisions are audited server-side.
SecurityPrivate dashboard file gate
Dashboard app files were moved out of public Hosting and are only served by the Firebase Function after the backend access check succeeds.
AccessStripe subscription gate pass
Owners now have a Billing tab with backend subscription status, trial period details, checkout actions, and a Stripe billing portal hook.
BillingDashboard mobile polish pass
Operations dashboard tables, trend charts, and dispatch controls were tightened for iPhone and iPad use in the field.
MobileData persistence cleanup pass
Dashboard workspace data syncs through the backend after login, and public bug reports now save to the server with a local fallback when the API is unavailable.
PersistenceOwner dispatch workflow pass
Owner, manager, and dispatcher roles can create jobs, assign technicians, move jobs across the weekly board, change time slots, update status, and delete jobs from the board while shared dashboards sync across devices.
DispatchTechnician field closeout sync
Technician job views now use the signed-in technician mapping, job-site search respects assigned jobs, closeout checklist data saves with each job, and workspace sync checks for updates every few seconds.
TechnicianAuth, storage, and billing backend wiring
Company access keys now create dashboard sessions, team profiles can map emails to technician accounts, dashboard subscriptions read backend billing state, and image uploads can use Firebase Storage when configured.
BackendBackend workspace sync foundation
Authenticated companies now have a shared dashboard workspace endpoint for jobs, customers, estimates, invoices, technicians, price book, TeamChat, integrations, and marketing state so office and field devices can stay aligned.
BackendTechnician field workflow pass
Technician views now use the active technician profile, show assigned jobs only, keep estimates and invoices tied to assigned jobs, and add job detail fields for field notes, materials, photos, and map navigation.
TechnicianiPhone trend chart label fix
The 18 Month Trend chart now shows fewer month labels on iPhone so the text does not overlap inside the dashboard card.
MobileField mobile dashboard optimization
Improved iPhone and iPad dashboard spacing, touch controls, modal sizing, table scrolling, and dispatch board scrolling for technicians in the field.
Field appCompany access login is live
Approved companies can enter an access key from the landing page to open the operations dashboard without Stripe checkout.
AccessDispatch board time-slot fixes
Added week controls, technician search, booked-row filtering, and fixed drag/drop behavior for 8AM, 12PM, 3PM, and 8PM slots.
DispatchJob / PO Number sync
Jobs now use one shared Job / PO Number. Estimates and invoices show that same number when linked to a job.
JobsOperations dashboard live metrics
Owner dashboard revenue, cost, technician KPIs, and today schedule cards update from the shared real-time store.
DashboardRole-based workflow fixes
Technicians can work with estimates and invoices. Managers and dispatchers can manage jobs. All roles can remove estimates.
Roles